Refund policy

Refund Policy

14-Day Return Policy – No Questions Asked Return Period

You’re welcome to return any eligible item within 14 days of receiving it.

At The Midwife Mumma, we want to ensure that you are completely satisfied with your purchase. If you need to return an item, here’s everything you need to know:

Return Period

Shop with confidence—you can request a return within 14 days from the date you receive your product.

Return Conditions

  • Brand New and Unopened: Products must be in brand-new, unused, and unopened condition with intact packaging and plastic wrap. Please allow 5-10 business days for your refund to be cleared.
  • Original Accessories: Please include all accessories.
  • Shipping Costs: Return shipping costs are your responsibility, and the original shipping fees are non-refundable.
  • Team Approval: Make sure you advise the team and are instructed by our team to send it back so we can review via pictures that the product has not been used and is not damaged.

Tip for Your Return

We're all about making your experience exceptional! To keep things smooth and hassle-free, please reach out to our support team before sending any products back. Returns without prior approval won't be accepted, so let's chat first and sort everything out together. Thanks for your understanding and cooperation!

Refund Process

Please email hello@midwifemumma.com.au, with your invoice number and the issues that you are experiencing. Photo attachments will assist our returns team to issue you with a RA.

We will send you a return process with a forwarding address. Once we receive and inspect your returned item, we will send you an email to let you know whether your refund has been approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original payment method within 5 business days. Please note that $10.95 will be deducted from the refund for initial shipping costs. Express shipping costs paid will not be included in the refund amount.

Heads Up: All refunds will be processed back to the original payment account. Got questions? Reach out to our friendly customer service team—they're here to help! hello@themidwifemumma.com.au

Quality Issues:

If a product is damaged due to quality issues within the warranty period, please contact our customer experience team for assistance. Our team will provide you with a solution that best suits your needs. Please provide your order number, clear photos/videos of the product issue, and a detailed description to facilitate quick processing. Most of the time, we can assist with some recommendations on use.

Return Information - Our Promise to You 

If your item qualifies under our warranty conditions, our team will replace the product. Please note that original shipping fees and taxes are non-refundable.

Return Process

  1. Get approval – Email us at hello@themidwifemumma.com.au and we’ll reply within 24 hours with instructions.

  2. Pack and send it back – Please ensure the product is packed safely in the same condition it was received.

  3. Refund processing – Once we receive and inspect your return, your refund will be processed within five business days.

A quick tip: To avoid any delays, please contact us before sending any item back. Returns without prior approval cannot be accepted.

Warranty

We offer a six-month warranty on all products. This covers manufacturing faults only. It does not apply to general wear and tear, improper use or accidental damage.

If you believe your product has a fault, please email us with your:

  1. Order number

  2. Clear photos or videos

  3. Description of the issue

We will work with you to troubleshoot and resolve the issue quickly.

Lost Items via AUS POST Process

While it’s quite rare, sometimes our local delivery company may encounter issues during the delivery process. If you notice that your tracking number is stalled or taking an unusually long time to update, please contact Australia Post at 13 POST. Provide them with your tracking information to initiate an investigation. It may take up to 5 business days for an update. Once you receive an update, please inform our team so we can assist you further. Each situation is handled based on individual circumstances.

Troubleshooting Products

Make sure you read instructions included in the box with your product as most of the time instructions have not been followed through.

What is the QR code on my packaging?

We have created an educational platform accessible through the QR code found on your product packaging. Just scan to access:

  1. Product cleaning instructions

  2. Use and care tips

  3. Advice from The Midwife Mumma team

  4. More about our products and philosophy

Sleepy Guides Cancellation Policy

There are no refunds on guides as it is an instant download and we would really appreciate no sharing of content with other’s who have not paid for the program. So much love has gone into each product so every sale is important for further growth of the brand. 

All sleep plans, advice and resources are provided for personal use only and may not be shared or redistributed without written permission.

ConsultationsBooking a Consultation

All consultation bookings are made via our website. You will receive a confirmation email with session details once your booking is complete. Please ensure your contact information is accurate.

Consultation Types

We offer a range of consults including:

  1. In-home consultations (Melbourne only)

  2. Virtual sleep consultations

  3. 15-minute and 30-minute phone support

  4. Feeding and sleep plan sessions

All consultations are tailored to your child’s age and your family’s needs.

Cancellations and Reschedules

  1. Please provide at least 24 hours’ notice for cancellations or changes.

  2. Late cancellations may not be eligible for refunds.

  3. Missed sessions without prior notice will not be refunded.

  4. Reschedules are subject to availability and may incur a rebooking fee.

To cancel or reschedule, contact hello@themidwifemumma.com.au.

Late Starts and Session Timing

If you are running late, let us know as soon as possible. Unfortunately, sessions cannot be extended beyond the original time allocated.

Use of Consultation Materials

All sleep plans, advice and resources are provided for personal use only and may not be shared or redistributed without written permission.

Help

We are here to help. For troubleshooting, reach out to us via hello@themidwifemumma.com.au – no question is too small.

Contact

If you have any questions about your order, our products or consultations, we are here to help.

Email: hello@themidwifemumma.com.au

Business Hours: Monday to Friday, 9am – 5pm AEST