GIFTING FAQS
How do I send a gift?
Add the goodies to your cart, then at checkout, choose ‘Add a gift message.’ Write your message, pop in their email, choose when to send it, and hit save. Enter their address and finish up your order.
Will my gift be wrapped?
We don’t offer traditional gift wrapping, but you can add a stylish gift box for $10. If you skip the gift box, your order will arrive in our eco-friendly, recyclable packaging.
Can I include a message with a gift card?
Yes! After you buy a Midwife Mumma digital gift card, you’ll get an email with options to send it. You can personalise the card and add your message then.
How do I track my gift?
Once we dispatch your order, you’ll get a tracking link via email. Use this to see where your gift is and when it will arrive.
How can I check my gift’s delivery status?
After dispatch, use the tracking number provided to keep an eye on your gift’s journey. If there are any issues, email us at hello@themidwifemumma.com.au.
Can I make changes to my order after it’s placed?
Once your order is confirmed, we can’t make changes. Please double-check all details before finalising your purchase.
Can I use a discount code for a gift order?
Definitely! Just make sure your cart meets the requirements of the discount code or promotion.
Can the recipient return the gift if needed?
Yes, they can return the gift if it meets our returns policy. If they need help finding something else, just give us a shout!
Does someone need to be home to receive the gift?
Nope! As long as there’s a safe place to leave it. If not, it’ll be taken to the nearest post office or collection point, and you’ll get a notification via your tracking emails.
GIFTING AN IN-HOME SLEEP CONSULT
How does a 2-hour in-home consultation work as a gift?
We come to your special Mumma’s home and spend 2 hours working with them over their baby's requested nap time. We'll discuss current sleep issues, goals, lifestyle/parenting preferences, and assess the sleep environment. It’s the perfect hands-on support for a new mum!
What do they get with this consultation?
Your Mumma will receive a personalised and gentle sleep plan, our SLEEPY TIME ebook, and DR KYLA'S solids ebook. Plus, we’ll assist in implementing the plan during their baby's nap time and provide a follow-up call/text the next day. It’s like gifting peace of mind!
Is the consultation available outside Melbourne?
This special gift is available within 30km of Plenty 3093 and Sunbury 3429. If your recipient lives outside this radius, additional travel fees may apply. You can email our customer service with your location and we will provide you a travel quote before purchasing. Email hello@themidwifemumma.com.au for a quote on location.
Can they get additional support?
Absolutely! They can purchase additional support if needed. Our team will reach out with more information once the gift is purchased.
How flexible are the timings?
The consultation allows for 1 nap between 9-5. We’ll coordinate with your Mumma to find the best time that suits their schedule.
How soon will you get in touch after purchase?
Our team will promptly reach out to gather more information and arrange the consultation. We aim to make the process as smooth as possible!
GIFTING A SLEEP CONSULT
How soon can the recipient chat with a consultant?
Upon purchasing, they’ll hear from us via text to organise a time to chat with one of our certified consultants, often on the same day of purchase!
How does the 30 sleep consultations work as a gift?
Feel like you have a few questions but don’t need the full support package? Just after a few tweaks? Our 30-minute chat per child option is perfect! If you have multiple children, you’ll need one booking per child.
How will the recipient know about their sleep consultation gift?
Once you purchase the sleep consultation, we’ll send them a message to arrange a convenient time to chat. It’s all about making it easy and supportive for them.
Do we work within their timetable?
Sure do! They can book their consultation at any time that works best for them, with no expiry on the booking. We’re all about fitting into their schedule.
GIFTING A LACTATION CONSULT
How does the lactation consultation work as a gift?
When you gift this consultation, the Mumma will receive a personalised, individual online session designed to prepare her for a successful nursing or feeding journey. She’ll also get a digital version of her personal plan sent directly to her email.
What topics can the post-natal consultation address?
Our post-natal consultation covers a wide range of important topics to support you in your feeding journey, including:
- A 20-minute settling demonstration on the day
- Solutions for sore or damaged nipples
- Management strategies for mastitis
- Tips for increasing milk production
- Strategies to address low weight gain in your baby
- Advice on managing reflux, unsettled babies, and colic
- Guidance on feeding with nipple shields
- Correcting positioning and attachment for effective feeding
- Assessment and management plans for tongue/lip tie
- Re-lactation techniques
- Inducing lactation for adoptive or surrogate mothers
- Support for bottle feeding
How will the Mumma know she’s received this gift?
After purchase, the Mumma will receive an email with details about her allocated lactation consultant within 48 hours. She’ll also get a separate email with a questionnaire to complete before her session.
Can the Mumma choose the time for her session?
Yes, the Mumma can schedule her session at a time that works best for her. She’ll have the flexibility to choose an appointment that fits her timetable.
What if the Mumma has specific concerns or needs?
The questionnaire sent after purchase will help tailor the session to her specific needs. She can also reach out to our team with any particular concerns or questions she has.
How will the Mumma receive her personal plan?
A digital version of her personal plan will be sent directly to her email following the session.
Is there a way to include a personal message with the gift?
Absolutely! When you gift this consultation, you can include a personal message to let the Mumma know how much you care.
What if the Mumma wants to reschedule her consultation?
She can contact us to reschedule her appointment if needed. We’ll do our best to accommodate her new preferred time.
Can the Mumma use this consultation if she has specific pre or post natal breastfeeding concerns?
Yes, this consultation is ideal for addressing various concerns, including breast shape, size, and other breastfeeding challenges.
How soon after purchase will the Mumma be contacted?
The Mumma will be contacted within 48 hours to allocate a lactation consultant and receive further details about her consultation.
How can I ensure the gift is used effectively?
Encourage the Mumma to complete the questionnaire and prepare any questions or concerns she has about her feeding journey. This will help make her session as effective and personalised as possible.